The Echo speakers are all pretty robust, but if you do experience unexpected problems, or if the speaker is unresponsive for any length of time, you can quite easily reset it to the factory default settings. You will obviously have to go through the setup process all over again, but that is better than your Echo being an expensive paperweight…
Reset an Echo – 1st Generation
Before you do a complete factory reset, try unplugging the Echo from the power outlet, waiting ten seconds and plugging back in. Hopefully the device will reboot, and fix the problem.
If not, you can factory reset by using a flattened out paperclip (or similar tool) to press the reset button inside the small hole on top of the 1st generation devices. Hold the button until the light ring turns off and on again.
Complete the setup process, and hopefully your problem will be fixed.
Reset an Echo – 2nd and 3rd Generations
Again, before you do a complete factory reset, try unplugging the Echo from the power outlet, waiting ten seconds and plugging back in.
If that doesn’t work, you can factory reset a 2nd generation Echo by pressing and holding the Microphone Off button and the Volume Down button at the same time, for about 20 seconds.
You will know when the reset has happened when the light ring turns orange.
You will then need to set up your Echo device again.
Deregister a Echo Device
You can deregister a device from your Amazon account if you no longer want to use it to purchase apps or in-app items.
To deregister a device, go to the Amazon website, log in and go to Manage Your Content and Devices.
Click Devices and then click the Actions button, and then click Deregister. Your Device will be deregistered from your Amazon account.
This will remove all content from the device and many features will not work. Items you purchased from an Amazon store will remain available in the Cloud and can be downloaded again.
After deregistering, you can register your Device to another Amazon account.